Katy Perry success!

[MW1221]

It's very clear PO policy.

If it's rigid, it's charged package rates, as they need to treat it as a package.

That's been the case.

If you don't like it, don't use the PO.

Indeed, it's always been the case. It used to be a twenty cent surcharge, so not exactly breaking the bank to cover it, even if it's gone up a bit. Depends if you want to spend money and risk them getting damaged I guess.

A 20c surcharge is one thing but it's ridiculous to treat it as a package just because of the need to show some basic care. Whatever happened to good old fashioned customer service. Grumble.

It's basic care required only for packages. So that's what you need to pay for.