I got the same thing when I wrote to David Silva. Looks like Man City has a buffer between the mail and the players.

Hi Mj0r :)

Thank you for your feedback {up} Great Success :P

You have been added to the list for the $10 gift certificate.

{star} [url=http://www.fanmail.biz/2044.html]Manchester City[/url] on Fanmail.biz | [url=http://www.fanmail.biz/feedback/Manchester_City.html]Previous Feedback Received[/url]

[url=http://www.fanmail.biz/mboard/viewtopic.php?t=4703]Baseball / Basketball / Football Free Fan Package Addresses[/url]

Fanmail 8)

Hey guys! Don't waste stamps bc I asked for Claudio Bravo, Sergio Aguero and Pep Guardiola autographs and all i received was preprints from Bravo and Aguero. They sent an "unsigned" picture of Pep, a little book of the Club and a picture of the whole team. I know it's something but I really wanted the autographs :/

The address i used:
MCFC,
City Football HQ,
North Gate, Etihad Campus,
400 Ashton New Road,
Manchester, M11 4TQ
Uk

I sent my request in July 15th 2017 and i received today!

[img]https://78.media.tumblr.com/7a837da47424fd528051f992cc11c14b/tumblr_oy2sncr65M1wul65eo1_540.png[/img]

[img]https://78.media.tumblr.com/7f3eebbcb5eacd1e24c4564c382e00bd/tumblr_oy2sncr65M1wul65eo2_1280.png[/img]