Autograph World Mistake!

[zipbags]

Has anyone contacted AW about this? They seem to be on the ball with this. And if it is a fake. I am sure they would or should know.

[GABORWORLD]

I will never do business with Autograph World again! I bought a Gerald Ford autograph from him. Once I got it in my hand- I didn't feel so sure that it was real.

When I emailed them back asking for a refund- the owner wrote back that I am an idiot and he's been in the business for 25 years and his UACC Registered Dealer numbers are #RD001 and RD002 and he doesn't sell fakes! He wanted me to email him a bunch of info about what dealers I had look at it and such and what their UACC numbers were. I wrote back reminding him that I was the CUSTOMER- I don't have to provide or prove anything to him- if anything he needs to pride providence on the autograph he sold me. I told him I could care less what his dealer number was- that doesn't prove crap. I wrote that I wasn't accusing him of selling fakes- just I didn't feel this one was real and wanted my money back.

He wrote back saying I have serious anger issues and that I made the whole story up....? I told him to not worry about my refund- he can keep my money, he needs it more than I do.

I'm sure this company is okay- just the owner's customer service is horrible. All I asked for was my money back!

[beos]

I will never do business with Autograph World again! I bought a Gerald Ford autograph from him. Once I got it in my hand- I didn't feel so sure that it was real.

When I emailed them back asking for a refund- the owner wrote back that I am an idiot and he's been in the business for 25 years and his UACC Registered Dealer numbers are #RD001 and RD002 and he doesn't sell fakes! He wanted me to email him a bunch of info about what dealers I had look at it and such and what their UACC numbers were. I wrote back reminding him that I was the CUSTOMER- I don't have to provide or prove anything to him- if anything he needs to pride providence on the autograph he sold me. I told him I could care less what his dealer number was- that doesn't prove ****. I wrote that I wasn't accusing him of selling fakes- just I didn't feel this one was real and wanted my money back.

He wrote back saying I have serious anger issues and that I made the whole story up....? I told him to not worry about my refund- he can keep my money, he needs it more than I do.

I'm sure this company is okay- just the owner's customer service is horrible. All I asked for was my money back!

I’m guessing by the owner you’re referring to Bardwell, I have dealt with him before and he is probably one of the rudest dealers I have come across. His partner Bob is much nicer and better to deal with.

I don’t purchase much from AW and yes many people have questioned their autos, like you can do with any dealer these days.

AW does have an inflated opinion of themselves.

[GABORWORLD]

Thank you!

It just made me mad that he flat out called me an idoit!!!? I've been working in customer service for over 16 years- even if the customer is being a total #%@- you still show them respect for spend money in your business and try to take care of their problem- not accuse them of lying. How am I the one that's lying? He's the one that sold me a fake autograph? All I asked for was a refund- or proof that this autograph was real. He couldn't do either. He lost me as a customer.

-GABOR

[Hitman73]

As mentioned Sig Pieces does have questionable pieces sometimes. There is a Phil Brown on there right now that is not his signature but his wifes>

http://www.signaturepieces.com/auction/lot.asp?item=162

Do your homework!, the other stuff for sale that is not part of Signature Piece's though looks good and customer service for me has been great!. I have never had a problem with AW and they always offered a refund no questions asked!.